Frequently asked questions

Flow is a booking and operations platform built for appointment-based businesses in the GCC: padel and racket clubs, gyms and fitness studios, academies, clinics and member clubs. It combines online booking, payments, packages and memberships, WhatsApp notifications, a POS and an AI assistant in one system, fully branded as your own.

Most venues launch within days. We set up your branded booking page, courts or class schedules, pricing and payment account with you, then import your existing customers and package balances from Excel or your previous system, so you never start from zero.

Yes. Flow has a self-serve customer and package-balance import, and our team handles the migration with you: customers, memberships, remaining package credits and upcoming bookings. Venues typically run their first real booking day on Flow within a week of deciding to switch.

Yours, 100%. Your logo, your colors, your own domain. Customers book at your own website address, and there is no marketplace exposing your members to competing venues. Tenants can even ship their own branded iOS app.

Yes, natively, through the official WhatsApp Business API. Confirmations, reminders, cancellations and package-renewal notices go out in Arabic or English automatically. Over 100,000 WhatsApp messages have been delivered through the platform.

Two assistants: a customer-facing one that answers questions and takes bookings over WhatsApp in Arabic and English, and an admin assistant that answers questions about your business, from occupancy and revenue to your top customers, and helps your team operate the dashboard.

Pricing is transparent and local: in SAR or AED, with no hidden fees. What you pay depends on your venue size and number of locations. Contact us and we will put together a quote tailored to your venue rather than forcing you into a one-size-fits-all tier.

No. There is no long-term lock-in and no surprise price hikes at renewal. We would rather keep you by being the system your team actually likes using than by a contract clause.

No marketplace commission. Flow is your own branded system: your customers stay yours, they book on your pages, and we never take a cut of your bookings or advertise competing venues to your members.

Yes. The best way to evaluate Flow is a live demo on your own venue setup. Schedule a demo and we will walk you through booking, payments, packages and the dashboard using scenarios from your actual business.

Yes. Flow includes a built-in POS for selling retail items, cafe orders and add-ons at the venue, with sales flowing into the same daily reports and ZATCA-compliant invoicing as your bookings.

Yes. Split payments let players share the cost of a court or session. Each pays their own share by mada, Apple Pay or card, and the organizer is no longer stuck collecting cash from friends.

Yes. Coaching is a first-class part of Flow: per-coach schedules and availability, private sessions, structured academy programs, and coach pay tracking so you always know what each coach has earned.

Yes. Venues on Flow can ship their own branded iOS app: your name and icon on the App Store, with booking, packages, memberships and payments inside. Your web booking page works great on mobile from day one either way.

Yes. Create discount and promo codes for bookings and packages, including public offers you can share in campaigns. Combine them with peak and off-peak pricing to fill quiet hours.

Yes. When a class fills up, customers join a waitlist and get notified automatically when a spot opens, so cancellations turn into filled seats instead of lost revenue.

Yes. Gate scans and member check-in verify who is walking in, and guest passes let members bring guests within the limits you set. Everything is logged, so you know exactly who used the facility and when.